How many times have you heard the phrase
"If I buy a computer of software today, it will be outdated tomorrow?" It
certainly seems that way, given the advances seen in the past five years with the Personal
Computer (PC). In a mere five years, computers which cost over $3,000 (for an old
286 with 40MB of disk space) are now relegated to the junk pile. If only there was a
way to keep up with the ever-changing Risk Management Information System (RMIS) technology
without having to throw away a system every three to five years. It's not a vision,
it's a reality with ClaimLink.
While most new systems mandate specific technology or operating
systems, Claimlink allows to utilize virtually any system available including Windows 98,
Windows 95, Windows NT, Windows 3.1X, DOS, MAC/OS, OS/2, UNIX and MPE. And, while
the rest of the world scrambles to acomodate the new 64-bit technology, rest assured that
ClaimLink be at the forefront with complete 
"backward compatability," so
your department will not be required to invest thousands of dollars in this new
technology.
ClaimLink's roots are in the concept of outsourcing, where organizations elect to house their dataprocessing off-site -- eliminating the cost of application servers, hardware/software upgrades and system administrators. But ClaimLink does far more than save an organization money, it frees the risk management department from the responsibilities RMIS system administration, allowing the department to fully focus on their claims.
With this transfer of responsibility, keeping your system running smoothly and providing extraordinary service becomes our paramount focus. Organizations do not "lose control" of their claims data, they gain a specialized data processing department comprised of individuals specializing in risk management, workers' compensation claims handling, liability claims handling, integrated technologies, data conversion and systems. With over 60 years of combined experience in Risk Management, the Sucaba staff are able to respond to your organization's needs faster than most internal MIS departments.
Our ClaimLink services include:
System Availability:
Seven days per week
Approximately 22 hours per day (except backup time)
Technical Services:
All Server upgrades are responsibility of Sucaba
All Server maintenance is the responsibility of Sucaba (4 hr response)
All Data Recovery procedures (hardware, software & data)
System Backups daily (stored off-site)
Software/System Support Services:
Software upgrades are installed as they become available
Support for Client maintenance functions:
Organization structure changes, including historical data
Caseload reallocations
Coding scheme changes
Conversions of data to/from ClaimLink (Bill Review, Banks etc)
Twelve hours per day (6:00 a.m. through 6:00 p.m. Pacific Time)
Processing Services:
Print all special forms (checks, 1099's etc)
Perform all regularly scheduled processing needs:
Daily
Weekly
Monthly
Quarterly
Annually
Additional ad hoc support
Phone-In Consulting Services (PICS):
Answer all "how to" questions
Help define problems (network, datacom, system, user etc)
Training
Interface with other vendors (Bill Review, Banks etc)
Assist in interpretation of reports/data
Twelve hours per day (6:00 a.m. through 6:00 p.m.)
Systems Development:
Consult with client on proposed system enhancements
Special Ad-hoc/Data Mining needs
Special reporting needs for client (may be a fee involved)
Attend meetings with client to assist in defining needs
Receive client input on enhancement priorities
Staff Qualifications/Availability:
President for both general and special issues/needs
Systems Manager for all technical issues/needs
Customer Support Manager for reporting issue/needs
Whether your RMIS requirements are for workers' compensation or liability, ClaimLink is your one stop for all of your claims administration system needs.
Fore more information on ClaimLink, e-mail our sales department at info@sucaba.com or call 626.440.1676.
All Material Copyright © 1996, 1997, 1998, 1999, 2000 Sucaba Company, Inc.